Stakeholder Group

Power (1-5)

Key Power Indicator

Legitimacy (1-5)

Key Legitimacy Indicator

Urgency (1-5)

Key Urgency Indicator

DIY retail chains (anonymized)

5

35% of revenue; set terms unilaterally; can delist

5

Framework contracts; EDI mandate; GOST compliance

5

EDI deadline Q3 or delisting; penalty RUB 50K/day late delivery

Regional dealers (15-20)

4

30% of revenue; top 3 = 18%

4

5-10 year partnerships, exclusive territories

4

5 requesting portal; 2 testing competitors; orders -8% QoQ

Production team (85 workers)

4

Sole operators of 12 extrusion + 8 injection machines

4

Specialized skills; 4-6 month replacement in Kazan market

5

Organized resistance to data entry; 7 resignations/6mo; overtime +35%; defect rate +1.2%

Press-mold engineers (12)

3

Control IP on 200+ mold designs; direct B2B client relationships

5

Unique CAD/CAM expertise; institutional knowledge irreplaceable

4

Demand CAD-to-1C integration; 2 exploring freelance; backlog +60%

Key polymer supplier

4

55% of raw material volume; no substitute within 2 months

3

Long-term contract, ISO cert, net-45 credit

3

Demands EDI for auto-replenishment; price +22% YoY; lead time +10 days

Bitrix24/1C integrator

3

Sole system architect; switching cost RUB 3M+

3

Bitrix24 Gold Partner; certified 1C developer

5

Project delay +10 weeks; budget 40% over; conflicting requirements

Co-owners (3 founders)

5

Budget authority; strategic direction; own both entities

5

Legal ownership; board control; personal exposure

3

Want dashboards + margin analytics; cap IT budget at RUB 3.5M; divided on scope