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Управление производственными процессами и инцидентами: постоянное совершенствование и мониторинг KPI студии
Table 1 - The criticality of the incident and the criterion
Criticality of the incident | Criteria |
Blocking | Affected critical external or internal business processes |
Critical | Non-critical external or internal business processes are affected |
Average | Are auxiliary business processes affected or not affected at all |