Production and incident process management: continuous improvement and monitoring of studio KPIs
Table 1 - KPIs for different types of studios
Type of Studio | Goals | KPI | Processes and Tools | Impact | Final Outcomes |
Game Studios | Maintaining quality, Increasing user engagement, Efficient planning | Bug detection rate, Sprint velocity, User engagement metrics | Test automation, Agile methodologies, User behavior analytics | Reducing technical debt, Accelerating releases, Increasing user satisfaction | High user ratings, Increased user retention, Revenue growth from sales and microtransactions |
Corporate Studios | Reliability and accuracy in project delivery, High service quality, Client satisfaction | Project delivery timelines, SLA adherence, Client satisfaction scores | Project management (PMI, PRINCE2), SLA monitoring, Client feedback surveys and analysis | Reducing project risks, Increasing team efficiency, Improving client relationships | Strengthening reputation, Increasing repeat business, Revenue growth from long-term contracts |
Product Studios | User retention, Market adaptability, Extending product lifecycle | User retention rate, Feature adoption rate, Churn rate | User data analytics, A/B testing, Customer segmentation | Increasing product value, Rapid response to market changes, Reducing user churn | Increasing market share, Revenue growth from subscriptions and updates, Long-term user retention |