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Production and incident process management: continuous improvement and monitoring of studio KPIs

Table 1 - KPIs for different types of studios

Type of Studio

Goals

KPI

Processes and Tools

Impact

Final Outcomes

Game Studios

Maintaining quality, Increasing user engagement, Efficient planning

Bug detection rate, Sprint velocity, User engagement metrics

Test automation, Agile methodologies, User behavior analytics

Reducing technical debt, Accelerating releases, Increasing user satisfaction

High user ratings, Increased user retention, Revenue growth from sales and microtransactions

Corporate Studios

Reliability and accuracy in project delivery, High service quality, Client satisfaction

Project delivery timelines, SLA adherence, Client satisfaction scores

Project management (PMI, PRINCE2), SLA monitoring, Client feedback surveys and analysis

Reducing project risks, Increasing team efficiency, Improving client relationships

Strengthening reputation, Increasing repeat business, Revenue growth from long-term contracts

Product Studios

User retention, Market adaptability, Extending product lifecycle

User retention rate, Feature adoption rate, Churn rate

User data analytics, A/B testing, Customer segmentation

Increasing product value, Rapid response to market changes, Reducing user churn

Increasing market share, Revenue growth from subscriptions and updates, Long-term user retention