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Production and incident process management: continuous improvement and monitoring of studio KPIs

Table 1 - Determination of the criticality of the system and the criterion

Criticality of the system

Criterion

1

The system participates in the organization of business processes and has a direct impact on the Company's customers

2

The system has an indirect impact on the main business processes of the Company

3

The auxiliary system is not connected with the main business processes and clients of the Company